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SHIPMENTS WILL RESUME FROM 4 FEBRUARY

FAQs

Payment

How can I pay for your products?

We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, etc.

I have problems with the payment process. Help me.

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.

Shipping & Delivery

What countries do you ship to?

We ship to the majority of countries worldwide.

Can I get free shipping?

We have free shipping for all orders above 50$.

How much does the shipping cost?

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

How long does the shipping take?

If you live in USA or UK, the shipping may take 3-10 business days. However, if you live in Europe, it may take 7-20 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.

I have not received my order even though the estimated delivery time has passed. What do I do?

If your item is taking too long to arrive, please contact us, and we will immediately offer you a solution.

Can I get the tracking information?

We ship all of our orders with fully tracked mailing services, and you should have received your tracking number in your shipping confirmation email. After that you can track your order from here.

Returns

I want to return the item. How can I do it?

Simply click here and follow the steps to return your order.

When can I return the item?

Here is our return policy, where you will find all the cases when we accept returns

What is your return address?

The shipping address to make the return will be provided to you only after your return has been accepted, to start your exchange or return go to our exchange and returns center

Collaborations

I want to collaborate with you.

If you are interested in doing business with Royal Cases, you can email us at info@royalcases.store, and we will consider your proposal.

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