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Payments Questions

How can I pay for your products?

We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, etc.

I have problems with the payment process. Help me.

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.

Shipping questions

What countries do you ship to?

We ship to the majority of countries worldwide. Even if we can assure you 3-10 business days only for US, UK & Italy.

Can I get free shipping?

We have free shipping for all orders above 55.

How much does the shipping cost?

$4.95 for shipping if your order is under $55. Above $55 shipping is free.

How long does the shipping take?

If you live in USA or UK, the shipping may take 3-10 business days. However, if you live in Europe, it may take 7-20 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.

I have not received my order even though the estimated delivery time has passed. What do I do?

If your item is taking too long to arrive, please contact us, and we will immediately offer you a solution.

Can I get the tracking information?

We ship all of our orders with fully tracked mailing services, and you should have received your tracking number in your shipping confirmation email. After that you can track your order from here.

Returns questions

I want to return the item. How can I do it?

Simply click here and follow the steps to return your order.

When can I return the item?

Here is our return policy, where you will find all the cases when we accept returns

What is your return address?

The shipping address to make the return will be provided to you only after your return has been accepted, to start your exchange or return go to our exchange and returns center

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.